FAQ Overview

Membership FAQ

What is Hotels Etc?

Hotels Etc. is a private membership club that you can join and receive up to 75% off public prices. With over 1 million discounts we are certain we have savings for everyone. Hotel discounts, cruises, car rentals, restaurants, golf, theme parks movies, recreation, entertainment and much more.  Learn more about Hotels Etc. https://www.hotelsetc.com/why-join/ 

Author: Hotels Etc.
Last update: 2019-07-17 18:22

How do I receive a travel discount?

First you will need to join Hotels Etc. by visiting https://www.hotelsetc.com/membership  at which point you will have access to our online booking engines. Simply search, book and enjoy your savings. Our booking engines offer the same technology as the public engines, the only difference is we only offer wholesale - net rates by eliminating the middle man. 

Author: Hotels Etc.
Last update: 2019-07-17 18:18

How many months does one discount membership last?

Monthly memberships are valid for one full month and will auto renew on your enrollment anniversary unless you cancel. 
Your annual discount membership card is valid for 12 months from the date of registration. If you are a lifetime member your membership card is valid for lifetime.  Learn more about our different discount membership levels at https://membership.hotelsetc.com/ 

Author: Hotels Etc.
Last update: 2019-07-17 18:23

How much does the Hotels Etc membership cost?

Since Hotels Etc. is a global company and supports members from all around the world the price may vary from country to country. To find out the exact cost to join Hotels Etc. visit our join page.

Author: Hotels Etc.
Last update: 2021-06-22 19:21

Can I choose where to purchase my Hotels Etc. membership?

We ask you to purchase from the phone number or website that you see advertised. Hotels Etc. has offices all around the world and we want to be sure that those particular offices receive the order. If you see a TV commercial or our Infomercial then you can order directly from Hotelsetc.com

Author: Hotels Etc.
Last update: 2018-11-07 17:33

How many hotel rooms is one card valid for? Can I book discounted hotels for my colleague too?

One membership card can book up to 2 rooms at one hotel. This means that you cannot book one room for you and one for your colleague, the second person needs a card of their own. Seeing that it only takes 1-2 nights at a hotel to cover the cost of the membership card - it is really worth recommending Hotels Etc. to all your colleagues. https://www.hotelsetc.com/membership-club/ 

Author: Hotels Etc.
Last update: 2019-07-17 18:26

How can I make my reservation?

We offer the same exact booking procedures as the large public sites like expedia.com. Simply search our booking engines and make your reservation. Our system is just as secured as the bigger companies the only difference is our inventory is discounts by up to 80% off the public rates. If you are using our discount directory then you will be provided with instructions to redeem that particular discount which may include using a promo code, discount code, corporate code, presenting your membership card and etc.

Author: Hotels Etc.
Last update: 2018-11-07 17:34

Can I call Hotels Etc. office to make a reservation?

No, you will need to use our online booking engines or if instructed call the hotel direct. Hotels Etc. does not reserve or cancel reservations. Once you have completed your booking you will receive a phone number to the reservation department to help you in the event you need to cancel or modify reservations. 

Author: Hotels Etc.
Last update: 2018-11-07 17:35

Am I guaranteed 75% discount?

No, the discount is up to 75% off depending on when and where you are going. You can visit http://www.hotelsetc.com/testimonialswhich will show you some comparison videos that will explain how our system works. 

Author: Hotels Etc.
Last update: 2018-11-07 17:35

Why would I pay for a membership card and not just search online for the discount?

The discounts that are available in our system are not available anywhere online. We typically dominate the public rates 9/10 times by up to 75% off. Hotels Etc. has very strict quality control to ensure that every discount provider in our system offers our members a discount not available to the public. We do not make companies pay us commissions instead we give you the best discount and we generate our profits from the membership fee. 

Author: Hotels Etc.
Last update: 2018-11-07 17:36

Is the cardholder the only person who can use the card?

You can allow your spouse to use the membership card and we will confirm it with our partner if they attempt to verify.  

Author: Hotels Etc.
Last update: 2018-11-07 17:36

If I purchase the card through the company, can I then use it for private travels?

Yes, of course! There are no limitations as to how often you can use the card or to the purpose of the travel. Regardless if you travel every day or one time every 10 years you will still receive the same benefit from your Hotels Etc. membership card.

Author: Hotels Etc.
Last update: 2018-11-07 17:37

Is the up to 75% discount applicable at weekend rates too?

Yes, you can make reservations and purchases 365 days per year at a discounted rate.

Author: Hotels Etc.
Last update: 2018-11-07 17:37

If my company is interested in several cards for its traveling staff, are there any discounts applicable?

Author: Hotels Etc.
Last update: 2018-11-07 17:37

Are membership cards renewed automatically or where do I do so?

The annual membership cards that are purchased online are automatically renewed. In the event you purchased offline then your membership will not renew automatically. If you are a lifetime member there no renewal or annual dues!

Author: Hotels Etc.
Last update: 2018-11-07 17:38

Why would any company give these types of discounts?

Because we are a private closed loop program which allows businesses to give a deeper discount because they know it is not available to everyone. There is also no advertising expense with our providers, they don’t pay us for placement or inclusions, the discount they provide is considered the payment to us. 

Author: Hotels Etc.
Last update: 2018-11-07 17:38

Who is Hotels Etc. membership suited for?

Hotels Etc. membership is suited for everyone. Anyone who ever thinks about renting a car, staying at a hotel, eating at a restaurant, going to a theme park, zoo, attractions, movies, playing golf, staying at a condo, or taking a cruise then you need to own a Hotels Etc. membership card. The card could possibly pay for itself the very first time you use it.Click here to order your membership today.

Author: Hotels Etc.
Last update: 2018-11-07 17:39

I receive reward points for hotel stays; will I still receive my points using this discount?

We have our own built in rewards program which allows you to earn free vacations. If you have a rewards program for a particular brand then you will have to request the points at arrival. In most cases the property will approve it. If you have a credit card that allows you to earn cash back or points then you can double dip by using your credit card and Hotels Etc program to receive double points and deeper savings. 

Author: Hotels Etc.
Last update: 2018-11-07 17:40

Exactly what hotels participate with Hotels Etc.

There are hundreds of thousands of Hotels that are part of the Hotels Etc. membership program and there is no way we can list them all here. We basically have all the same properties that you would find on the other public booking sites. All brands from1-5 star properties.

Author: Hotels Etc.
Last update: 2018-11-07 17:41

Are you a member of the Better Business Bureau and if so how can I check out your ratings?

We are listed with the Business Bureau however we do not pay them. We earn our A+ rating on our own.

Author: Hotels Etc.
Last update: 2018-11-07 17:41

I lost my card. How can I get a new one?

Author: Hotels Etc.
Last update: 2018-11-07 17:42

It shows I need to upgrade, why is that and how do I do it?

If your Hotels Etc. membership card contains the following numbers, you NEED to upgrade in order to access the new Hotels Etc. members website. If you have one of the following member ID numbers, please read the rest of this page. You can learn more at www.hotelsetc.com/upgrade 

1K91357, 9135775, 913510, 91357SP, G91357, 913577, 913573, 913574, 91354, Life-Time

If you do not have one of these numbers and are having issues activating because your card does not have a CSV, silver members enter 000 and gold members enter 555 during activation.

Author: Hotels Etc.
Last update: 2018-11-07 17:43

How can I add my business to Hotels Etc?

We accept all types of businesses  as long as you provide our members with a discount not available to the general public. To learn more visit https://www.hotelsetc.com/add 

Author: Hotels Etc.
Last update: 2018-11-07 17:48

I joined but how do I register?

Author: Hotels Etc.
Last update: 2018-11-07 17:52

What kind of discounts should I expect when I join Hotels Etc?

Author: Hotels Etc.
Last update: 2018-11-07 17:54

How do I change or cancel a reservation?

If you booked a reservation through the Red Engine (Membership Club) you will need to call their reservation department at 1-858-999-8206.

If you booked a reservation through the Blue Engine (Travel Club) you will need to call their reservation department at 1-855-273-0474.

If you booked a reservation through the Green Engine(PriceLine) you will need to call their reservation department at 1-866-676-7078

If you booked a reservation through the Orange Engine (GetARoom) you will need to call their reservation department at 1-877-635-1206..

Author: Hotels Etc
Last update: 2018-11-07 18:17

I cannot log into my account?

Author: Hotels Etc
Last update: 2018-11-07 18:20

How do I update my information for my membership? For Example- email address, mailing address, and phone number.

You will need to log into your account and at the top of the Members Homepage click on Account.  And then you will be able to update your email address, mailing address, phone number and change your password. 

Author: Hotels Etc
Last update: 2018-11-07 18:24

What are the benefits of becoming a member?

Members have access to exclusive member only discounts that are only available via Hotels Etc. Savings up to 75% of on hotels, cruises, vacations, car rentals, movies, theme parks, entertainment and recreation. Unlimited access to exisiting and new discounts providers.

Earn free trips and vacations with our built in rewards program. Earn 1 point for every dollar spent and cash your points in for free trips, airlines, cruises and etc.

Author: Hotels Etc
Last update: 2018-11-08 20:05

How do I become a member?

Author: Hotels Etc
Last update: 2018-11-08 20:06

What are rewards points?

You earn reward points with every purchase you make within our "red" engine. Once you have enough points, cash them in for free tips, vacations and cruises. 

Author: Hotels Etc
Last update: 2018-11-08 20:07

How many points do I earn for each purchase/booking?

Points are earned based on the total purchase price. The amount of points you earn with bookings is listed before checking out.

Author: Hotels Etc
Last update: 2018-11-08 20:08

Do my reward points expire?

Your points never expire as long as your account remains active. If you decided to cancel your account then your points cancel so we encourage you to use your points first before you cancel. 

Author: Hotels Etc
Last update: 2018-11-08 20:10

How do I cancel a reservation/

Each hotel sets their own cancellation terms which are displayed under the terms on each property. If you need to cancel or alter your reservations you will need to call the reservation department phone number that was listed in your email confirmation. Hotels Etc. corporate office does not make or cancel reservations via phone. You will have to call the reservation department directly. If you need assistanct with the reservation department contact info, please email [email protected]

Author: Hotels Etc
Last update: 2018-11-08 20:12

Can I get discounts on Movie Theaters?

Yes, you will save up to 50% off at over 30,000 movie screens in the United States. 

Purchase your ticket and go the the movies with you and your family with our amazing movie discounts.

Author: Hotels Etc
Last update: 2018-11-08 23:23

Does Hotels Etc. offer entertainment discounts?

Yes, we offer up to 70% off public rates with our deep entertainment discounts.  You wil save big with our entertainment discounts which include Movie theater discounts, zoo, aquarium, sport tickets, concert tickets, theme parks, golf, and much more. 

If we dont have the discount you are looking for let us know and we will negotiate it for you.

Author: Hotels Etc
Last update: 2018-11-09 18:01

How many movie theaters do members receive discounts at?

Enjoy movie discounts at over 35,000 movie theater screens in the United States. Save up to 50% off your e-ticket 365 days per year.

Author: Hotels Etc
Last update: 2018-11-09 20:48

How many Hotels offer hotel discounts?

We currently have over 800,000 hotels around the globe that offer up to 75% off public rates. We eliminate the high commissioned middle man and bring wholesale net rates directly to our members. 

Hotels Etc. uses the same technology that the public companies use the only difference is we only supply wholesale - net rates.

You also earn travel reward points.

Author: Hotels Etc
Last update: 2018-11-09 20:52

How do I renew my membership?

To renew simply order a standard or premium membership by clicking here and select Upgrade an Existing Account upon registration.

Author: Hotels Etc
Last update: 2021-06-29 19:10

How do I login?

Author: Hotels Etc
Last update: 2018-11-09 21:11

How do I register my Hotels Etc. membership

Author: Hotels Etc
Last update: 2018-11-09 21:12

I lost my membership card, what should I do?

Author: Hotels Etc
Last update: 2018-11-09 21:13

What is Hotels Etc. phone number

Author: Hotels Etc
Last update: 2018-11-09 21:15

What is your mailing address?


Author: Hotels Etc
Last update: 2018-11-09 21:15

How do I reset my password?

Log into https://www.hotelsetc.com and once logged in click on account (located at the top of your member home page). Enter new password, repeat password and confirm. 

You are not able to change your passwords inside the booking engines, you have to change it on your Hotels Etc. account page. 

Author: Hotels Etc
Last update: 2018-11-12 21:48

Do I get theme park discounts?

Yes,  members receive access to every major theme park at up to 65% off.  Search and purchase your e-ticket and save a ton of money.

Author: Hotels Etc
Last update: 2018-11-14 21:53

What exactly is Hotels Etc. and how is it different then Travelocity and etc?

Hotels Etc. has been a global discount provider since 1996, helping members find the deepest discounts available in the market. We also assist companies with employee benefits, enhancing their existing memberships, or starting their own membership platform to increase retention rates or employee morale. 
Our online booking engines are just as secure and easy to use as public engines like Travelocity & Expedia; the only difference is we deliver wholesale rates – these are deeply discounted net rates, and not retail rates publicly visible.

Author: Hotels Etc
Last update: 2018-11-29 20:12

Do you offer Group Booking discounts?

Yes, if you are interested in a group booking, you can call our reservation dept, provide your member ID number and receive wholesale/net group booking rates. 

Author: Hotels Etc
Last update: 2019-06-26 21:45

What is the Hotels Etc. health and wellness discounts?

This entry is in revision and can not be displayed.

Author: Hotels Etc.
Last update: 2019-07-17 18:40

How do I know if my trip is affected because of Coronavirus

While several cruise lines have announced postponed or canceled itineraries, the majority of cruise lines will continue full operations.


The influx of daily developments regarding the evolving situation with the Coronavirus has caused a time of uncertainty for many travelers. The health and safety of our customers remain our top priority. During this time of uncertainty, we want you to know you can cruise and travel with confidence. Whether you are planning to cruise, fly or rent a car, all travel service providers are rapidly responding to the situation— addressing concerns, answering questions and making adjustments for more flexible vacation options.

Cruise with Confidence

With enhanced security measures advised by government agencies like the Center for Disease Control (CDC) and the World Health Organization (WHO), they are proactively increasing communications to passengers with upcoming bookings regarding medical advisory tips, sanitization efforts, and advanced health screenings. As a result of the current environment, we are experiencing high call volume and it may be difficult to get your questions answered quickly. However, we want you to have peace of mind so, we created a helpful resource to address some of the top concerns. Additionally, we are offering chat services online for our customers and members with cruise reservations and you can always email us at [email protected]

We like to thank you for your continued confidence as we all navigate through these challenging times.


Longer than average hold times

We are experiencing longer than average hold times at this time. As we strive to provide you the highest level of customer service, we appreciate your patience and understanding. If you are not traveling within the next 30 days, we recommend calling back at a later time, or you can email us at [email protected]


Common Questions and information surrounding the Coronavirus for travelers with upcoming reservations

What precautions should I take?

What steps can travelers take to protect themselves from COVID-19?

Leading health authorities are urging the same personal best practices that are standard for a typical flu season, such as the following:

  • Avoid close contact with people who show signs of illness, including coughing or sneezing
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Wash your hands often with soap and water for at least 20 seconds
  • Use alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available

Source: U.S. Centers for Disease Control and Prevention; World Health Organization

What should I expect when I board my cruise?

To ensure the safety of all guests, cruise lines have enhanced their preventative screening process for embarkation. Including robust outbreak prevention and response plans, including procedures to provide care for and isolate passengers and crew if needed.

Additionally, all guests may be subject to random screening at any time while aboard. If a guest exhibits signs of illness, temperature screenings will be taken and medical support provided as needed.

How will I know if my cruise itinerary is impacted by the virus?

We are working closely with the cruise lines to keep you informed about the Coronavirus outbreak and how it may affect some of our members’ travel plans. As cruise lines announce cancellations or changes to their itineraries, we will immediately reach out to you via email and/or phone if your sailing has been impacted. A travel agent will discuss your options and assist you with the next steps on your booking.

Can I cancel my cruise if my itinerary is impacted?

Some impacts are more significant than others. If your sailing is canceled due to a travel advisory, we will notify you and work with you to make any cancellations or changes.

Some itineraries are adjusted by the cruise line with a simple port change within the itinerary. If the cruise line cancels your itinerary entirely, they may give you credit for a future cruise, or perhaps a full refund. For more information, you can visit the cruise line website for the most up-to-date policies.

Should I cancel my cruise?

If you are a healthy young person, there is no reason to avoid a cruise vacation. While the decision to cancel your cruise is a personal one, most cruise lines are offering flexible payment and cancellation terms as well as optional itineraries to allow customers more time to make decisions about travel. In most cases, rescheduling your trip to a later date may be an alternative.

Please be assured that cruise lines are working diligently to ensure your health and safety is the number one priority, from increased customer communications to enhanced pre-board screening and onboard sanitation measures.

What steps are being taken to prevent the spread of Coronavirus?

All terminal and ship access points are being thoroughly sanitized before and after all sailings. Most terminals and ship access points are making daily announcements to remind guests to wash their hands often, use recommended coughing etiquette, and report any illness symptoms immediately.

Official Health Websites

Center for Disease Control Coronavirus Home Page:

Prevention and Treatment:

World Health Organization Coronavirus Home Page:

Cruise Lines International Association (CLIA) COVID-19 FAQ’s:

CLIA Statement on COVID-19:

For more information:
Cruising is OK if you are Healthy

Author: Hotels Etc.
Last update: 2020-03-27 11:31